Claims

Warranty

At Nordic ProStore, we are committed to offering not only quality products but also peace of mind with our warranty policies. Every product you purchase from us comes with a minimum 1-year warranty covering material and manufacturing defects. This guarantee ensures that should any issues arise due to the quality of our products, you are fully protected.

Please note, the warranty does not extend to normal wear and tear, accidents, misuse, or improper care of the product. We pride ourselves on the quality and reliability of our offerings, carefully selecting and researching each item in our range. Despite our best efforts, there may be occasions where things don't go as planned. In such cases, we are dedicated to resolving issues swiftly and fairly.

If you encounter a problem with any of our products, our customer service team is here to assist you through the warranty claim process. Depending on the specific case, we may offer a replacement, a repair, a possible price reduction, or a full refund.

To make a claim, please:

Complete the form on our 'Contact Us' page, detailing the issue with your product as precisely as possible. Including photos or a video of the defect will help expedite the process.
After reviewing your claim, we will get in touch via email. If your claim is approved, we reserve the right to repair the product, replace it, agree on a price reduction, or issue a refund.

Damage during Transit

Receiving a damaged product is disappointing. If you find your product has been damaged during transit, please follow these steps:

If the damage is visible on the shipping container, immediately file a claim with the postal service in the presence of a Postal Service employee.
In cases where damage is discovered upon opening the package, document the damage and the shipping container with photographs. Contact our customer service team and attach the photos to your message. Please keep the packaging materials until the issue is resolved.

Our goal is to ensure a smooth and satisfactory shopping experience, from browsing our catalog to post-purchase support. Should you have any concerns or need assistance, our customer service team is ready to help.